BG
Bruce G
1 reviews | Active since May 2022
21 Jan 2025, 08:41
No Care Attitude
Trying to resolve an issue where Absa had ceded a policy. Reaching out to find out who to speak to - endless emails, with the usual ZERO response. What has happened to customer service? The no-care attitude is prevalent in your organisation.
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Replies (2)
Absa's replyOfficial
21 Jan 2025, 09:33Dear Bruce L Godfrey Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards, Group Customer Care Rezona Louw
Absa's reply21 Jan 2025, 09:33
Official
Dear Bruce L Godfrey Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***4. Kind regards, Group Customer Care Rezona Louw
BG
Bruce G's updateReviewer Update
03 Feb 2025, 13:55My issue has been resolved - thank you very much.
BG
Bruce G's update03 Feb 2025, 13:55
Reviewer Update
My issue has been resolved - thank you very much.