WC
Wayne C

1 reviews | Active since Mar 2009

11 Oct 2016, 12:27

No card to swipe!

<p>Ever since my credit card expired this company has failed to give me a new one. I told them I want it delivered to my nearest ABSA branch but they insist on sending it with a courier company who cannot deliver when it is convienient for me as I am frequently traveling.</p> <p>So, I have an account, I owe them no money and have no card for the account, so even if I wanted to use it, I can't.....</p> <p>What kind of customer service is this?????</p> <p>Poor form Virgin!</p>

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Replies (1)
Absa
Absa's reply13 Oct 2016, 15:58
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our resolution consultants will contact you and assist. Do expect communication soon.

Regards,

The Virgin Money Team