AC
Abie C

1 reviews | Active since Jun 2009

16 Jan 2017, 14:03

NO CARD RECEIVED BUT DEBITED MY ACCOUNT ALREADY

<p>I app**** for a credit at ABSA online on the 21st of December 2016. Everything was approved and the supporting documents was sent. On the 3rd of January 2017 absa debited my account. On the 15th of January 2017 absa sent a new statement. I have been calling the absa helpdesk at credit cards absa stating that I have not received the card yet. The reason is that the couriers does not have my direct number. I have given it to ABSA 3 times already. Today they promised that the courier will contact me directly after the call was dropped. Guess what. NO CALL HAS BEEN RECEIVED. ABSA CHANGE YOUR COURIERS PLEASE.</p>

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Replies (1)
Absa
Absa's reply17 Jan 2017, 10:12
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd