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Phume M
1 reviews | Active since May 2016
02 Nov 2021, 16:53
No card delivery over 2 months
I opened a business account online over 2 months ago. The pis device and setting up of the merchant account was seamless. I have however experienced a problem regarding delivery of bank cards. I have resorted to having to transfer funds as they come in into another bank because I do not have the bank cards which were ordered (and they do appear as active on the app).
I have enquired numerous times with the consultant who helped me open the account but they keep asking me if I received an SMS for the cards which I've responded no.
Your swift assistance will be appreciated.
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Absa's replyOfficial
03 Nov 2021, 08:38Dear Phume Mtshali Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
Absa's reply03 Nov 2021, 08:38
Official
Dear Phume Mtshali Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care