No car hire

So this year I took insurance with Absa and I ask for car hire and then on the 2/11/2017 I called so that they can arrange the car hire for me the lady I spoke to her Name is Lindiwe Kambule said UNFORTUNATELY you don’t have a car hire and I only do admin speak to Absa I called Absa and I spoke to Salome Thabiso Sikhwambane I asked her if I can get the tape since all calls are recorded I want to hear where they ask me for a car hire and I said No then she said since it’s friday it’s late I will get it on Monday. Monday I called No tape has been found apparently it’s takes 48hr Wednesday she calls me back to tell me it’s Their fault I did request for the car hire when I took insurance so she will forward everything thing to claim department they will call me no call from claims department meant then eventually I called back on Thursday again Lindiwe Kambule said You need to pay for All the premiums of the car hire before I can proceed with the arrangement then I said how come because Salome said it’s sorted and I call Absa again Spoke to Salome who told me Lindiwe just called her But she escalated my matter to Maggie who is the team leader she will call me shortly two hours later I called and by Luck I got through to Maggie who told Me she Salome manager and she will put me through to Salome then I told her am calling regarding my car hire the response from her was shocking when she said her job was to find the tape and she did so I must deal with Salome then I hang up few minutes later Salome called she said everything is done but Unfortunately I will get the call From the RSCI which I don’t know what is that because Lindiwe was also telling me about them All in All I found this so inconveniencing as iv been use my own money to pay for cabs which cost me 200 per day and I Also find Lindiwe not so caring or treating the matter agent as every time she’s telling me about the back office when I took the policy I didn’t know there was front and back office I took it at Absa as writing to helloppeter I will also write to ombudsmen to complain about ABSA IDERECT