AS
Anthony S
1 reviews | Active since Sept 2018
15 Sept 2020, 08:35
NO BRANCH TO DEAL WITH RECOVERIES CLIENTS FOR VEHICLES
BEEN CALLING ABSA FOR A MONTH NOW WITH NO LUCK. TRYING TO REACH THEIR LEGAL RECOVERIES DEPARTMENT TO SETTLE MY ACCOUNT AND GET A SETTLEMENT LETTER. YOU GET PUT THROUGH 5 DIFFERENT AGENTS AND YOU HOLD FOREVER. BEEN CALLING FOR THE PAST 5 DAYS HOLDING FOR NO LESS THAN AN HOUR AND I STILL HAVE NOT BEEN HELPED. I HAVE MADE NO PAYMENT FOR THIS MONTH AS I DONT KNOW HOW MUCH I STILL OWE THEM.
THIS IS AFFECTING MY CREDIT RECORD NEGATIVELY. THERE ISNT EVEN A BRANCH THAT DEALS WTH SUCH.
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Absa's replyOfficial
15 Sept 2020, 12:16Dear Anthony
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply15 Sept 2020, 12:16
Official
Dear Anthony
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care