PP
Postma P

1 reviews | Active since Apr 2018

18 Apr 2018, 17:40

No bounce back from closed account

I mistakenly paid an amount of R 500.00 into a closed account of my brother at FNB. According to Absa , my bank, such transaction to a closed account should bounce back into my account within 3 days. I transferred the money on 18/04/2018 at 11:41 and tried to reverse the action at Absa, but they said after I send an E:Mail to ********** they will reverse the payment(from a closed account) to my account. This action will cost me R 160:00. This is just not acceptable.

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Replies (1)
Absa
Absa's reply19 Apr 2018, 11:49
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd