No backup generator

I went to Absa eyethu mall to transfer R11 000 00,the was no electricity but other banks have it,Absa doesn't value it's clients, I'm angry because i requested to be late at work, I ended up signing a days leave and paying that person extra money, I stood outside till I asked one of the consultants who also didn't help since he didn't have any information, but he gave me a customers helpline and I didn't get any help,I'm so angry because of the waste of my time,energy and money