No Awesome Service Here

I would like to lay a complaint against ABSA Bank

Its amazing how when you require money its simple go in to the bank and boom there is someone to assist you immediately on the other hand now you want to settle your loan, with putting a lumpsum in to the loan and no one in the bank can assist you, they give you a number and say you need to call that number.

So Monday the 27th of July I called the accounts number given to me an wait for 20 minutes my airtime, no answer no service for a call back nothing.

I then called yesterday the 28th of July and spoke to a lady Rebecca after 9minutes of waiting where then she then said no sorry she cant assist me its a different department that deals with that, and that they will call me back, I ask when she said I must just keep my phone close it might be today or tomorrow, I specific stated that I want to lower my repayments monthly as I put a lump sump in to the loan. I get a call this morning 29th July from a very unhappy Brian not friendly at all, I'm the customer an felt that he was not in the mood to work this morning nor in the mood to assist me, he told me that he reduced the term and that the amount stays the same, I then said no that's not what I wanted he then said that's not the instructions he got, regardless, told me what I wanted an when I asked is that the best you can do he said yes not explaining anything really unfriendly. I want someone who is willing to speak to me to phone me an explain this to me, I am truly unhappy, I strive in awesome service and am a friendly person, its a tough time we are all going through, no need to take it out on a customer that you are calling!!!!