DJ
Dylan J

1 reviews | Active since Feb 2014

19 Aug 2016, 09:56

NO AVIOS CREDIT CARD AFTER APPROVAL 40 DAYS AGO

<p>Absolutely useless in everyway, app**** and sent all documents needed, on the 26/06, heard nothing after 3 days, called them to find out they required different documents to what was listed on the application. Sent new docs, 3 days no reply, called again. Now the reference number was not correct as they needed Square Brackets [] around the reference, what *****nse and nowhere did it say this. Eventually had approval on the 12/07 so i expected as they said i would have my card in 3 days. A week goes by nothing, i call again. They don't know why. I call absa they don't know why either, both promising to call me back. 3 more days no call, i call back they appologise promise to call me the same day. No one calls me over the next 4 weeks i call several times even speaking to Solomon at absa a manager of the new card division, he promises to call me back, he doesnt. He did give me his Direct number, so i call, he appogises, promises to find out and call me back, quess what NO call. Call Avios speak to a helpful lady Marcella, she promises to get to the bottom of it and call me the same day for feedback. NO CALL. At this stage i am at my wits end. I tried Calling Solomon no answere yesterday and today 18/08. Call Avios and spoke to a Manager Selebano will wait for his call and left a message for Solomon at Absa with Jefeson Hendricks.</p> <p> </p> <p>In my 50 days dealing with Avios and Absa Card, not once has anyone called me to follow up why i haven't received my card OR EVEN JUST RETURN MY CALL WHICH THEY PROMISE ME. It is utterly patheic on both there sides. If it wasn't for my existing points with Avios i would have told them to get lost weeks ago.</p> <p> </p> <p>Is it worth the effort HELL NO and to anyone reading this think twice before signing up and putting effort into accumulating points, who knows what will happen when i actually try and use my points.</p>

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Replies (1)
Absa
Absa's reply22 Aug 2016, 08:46
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd