NC
Najwa C
1 reviews | Active since Jan 2020
27 Jan 2020, 09:25
NO AUTHORISATION/CONSENT
On 25/01/2020 I have yet encountered an incident with Absa Bank. Funds were journaled from my account into my credit card without any authorisation. This is the 2nd instance that this has occurred, on 25/10/2019 and 25/01/2020. In terms of Section 90(2)(n) and 124 of the NCA Act 34 of 2005, the common law right to set-off is not applicable in respect of credit agreements which are subject to the National Credit Act. Therefore a Bank is not allowed to apply the common law set-off without my consent. Banks and other Credit Lenders must ask you before taking money from one account to cover debts in another.
The Bank has to provide me evidence that they are allowed to take money from my account account and journal same into another account without my consent.
On 25/10/2019 - R3 846,02 On 25/01/2020 - R2 329,22.
I want this matter to be resolved today please.
Kind regards
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Replies (1)
Absa's replyOfficial
27 Jan 2020, 13:15Dear Najwa Canfield
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Best regards,
Absa's reply27 Jan 2020, 13:15
Official
Dear Najwa Canfield
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Best regards,