No asssistance depsite numerous requests

<p>I was dreading contacting ABSA due to previous horrible exoeriance. I called them up to get a settlement letter on a credit car i used to have with them. I was pleasently suprise when I got sent one immediatley. The document was password protected and required my ID number which does not work as a password. I called back to request a another statment and was advised to open the document on computer a oppsed to a mobile phone to no avail. I have sent 3 email and called and even tweeted and have not recived n assistance. all I request is a statment which ios not password protected or one password protected with my correct ID number so I can open it. </p>