No assistance with settlement on vehicle

I have been trying to get a settlement on my vehicle since the 5th of January 2020 from ABSA. I sent an e-mail on the 5th of January 2020, sent another e-mail on the 9th of January. I then lodged a complaint on the 15th of January 2020. I then received an sms with a settlement amount which refers to a settlement letter, which I did not receive. With Wesbank it is so much simpler. You can do everything yourself online in a few minutes. I will now have to go to an ABSA branch to try and sort out the settlement before the last payment date of the 21st, if they will be able to assist me that is. Sad that if you want to actually want to settle a loan it is so much effort, but when you want to make a loan you can do it in seconds.