No assistance with international transfer

On 2026/04/10 I transfered money from my absa account to an account at FDH Bank in Malawi. I visited your branch at Somerset Mall in order to assist me with the transfer.

The money was deducted from my account on 2026/04/14 and to date it is not reflecting in the account of the recipient.

I have been back to your branch at Somerset West three times to no avail. I have no answers and as a result a child was kicked out of school due to unpaid school fees in Malawi.

I did confirm, all the correct banking details were provided to facilitate the transfer, yet the money is nowhere to be found. The recipient approached her bank with the absa generated proof of payment, but no money was received by the recipient.

Please advise how this can be resolved as I had to pay a lot of money for the transfer and I had to pay more money for correspondence from absa to the bank in Malawi, all to no avail.