No assistance with insurance quote

I've done 5 quotations for motor vehicle insurance with Absa online. Besides the monthly premiums there are no details regarding the policy. I can't accept the quote not knowing the cover. I called Absa idirect, was told to speak to Sandra, she was not available and I was told that she will contact me back as soon as she's available but I'm still waiting. I called again, my call was transfered to 3 people and I was on hold for 10 minutes with no answer, I had to cut the call as 0860 numbers are expensive. I expect much better service.