No assistance with insurance claim

Lodged an insurance claim on 11 July 2022 for a leaking geyser and resultant cupboard damage.

The plumber came out for an assessment on 12 July 2022 and since then nothing happened to my claim.

I need to phone every day just to get one excuse after the other from your appointed plumbers. First they claimed to have phoned me but could not get hold of me. Coinsidently I had no missed calls from them. Then you promised to e-mail me. This also never happened.

Now Im stil sitting with no hot water and the carpenter cannot assess the damage to the cupboard as the plumbers are simply missing in action.

I am really tired of struggling to get this sorted.