LP
Lindiwe P
1 reviews | Active since Sept 2019
10 Sept 2019, 18:10
No assistance with ***** case
There was a ********** withdrawal on my account which occurred in Pretoria while I was in Johannesburg with my card in my possession. This occurred on the 7th of July I have sent countless emails with no assistance from ABSA. I am a pensioner and this has had a significant dent on my finances as R3 000 was withdrawn. Shame on you Absa for disregarding my complaint. I am utterly disgusted by your lack of compassion and your unwillingness to assist. I suppose Stanton Van Der Merwe was just sending me away when he said he was investigating.
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Replies (2)LP
Lindiwe P's updateReviewer Update
10 Sept 2019, 18:14Correction the card was retained by an Absa ATM but I was still by the ATM when the withdrawal happened
LP
Lindiwe P's update10 Sept 2019, 18:14
Reviewer Update
Correction the card was retained by an Absa ATM but I was still by the ATM when the withdrawal happened
Absa's replyOfficial
11 Sept 2019, 09:31Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply11 Sept 2019, 09:31
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
