MK
Martin K
1 reviews | Active since Feb 2018
17 Jan 2024, 19:00
No assistance when asking for help to correct ABSA rewards
I am trying to get my ABSA rewards to show correctly that I am above 55, but not able to. I tried to ask for help from ABSA and the reply I got was of no help. This is what you get from a bank / prev UBS I have been with since 1981. problem still not fixed.
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Absa's replyOfficial
18 Jan 2024, 08:38Dear Martin Kietzmann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9 . Kind regards, Group Customer Care Rezona Louw
Absa's reply18 Jan 2024, 08:38
Official
Dear Martin Kietzmann Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9 . Kind regards, Group Customer Care Rezona Louw