No assistance whatsoever

I've purchased a brand new vehicle through ABSA vehicle finance in 2014. For some mysterious reason my first debit order didn't go through but the 2nd one did. I was contacted by a MS du Plessis who seriously needs to work on her telephone skills. Never the less they expected me to pay the instalment of the 1st month to catch up on the late payment otherwise the vehicle will be repossessed. What ****es me of the most is the fact that they couldn't even come up with a suggestion or solution to catch up on the fall back. I took the vehicle straight to the bank without any stories, they didn't have to phone me numerous times, neither did I make excuses that I'll make payment just to keep the vehicle a little longer. Even though the vehicle was given back to the bank they still deduct an instalment the 3rd month which I obviously reversed. The very same day I contacted Johan Mulder he informed me the vehicle's at the auction. I truly feel he could've prevent them from auctioning the vehicle. But comes to show how much they're willing to assist their clients. Not to mention being a client for how long with ABSA.