CB
Christoline B
1 reviews | Active since Apr 2018
22 Apr 2026, 06:52
No assistance to pay out funds and close account
I have been trying to close my deceased fathers account for 4 month with no assistance from Absa and no response to emails. The consultant is inconsiderate of the distress this is putting on our family. I went to the bank to get it resolved and was told the system is offline. I emailed all the documents requested. Why has this still not been finalized and has this account accrued interest as you are holding onto the funds?
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
22 Apr 2026, 11:59Dear Christoline Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe
Absa's reply22 Apr 2026, 11:59
Official
Dear Christoline Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe
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Christoline B's updateReviewer Update
14 May 2026, 15:55I am trying to send a responce to the matter that has not been resolved however I am receiving an error " Your email to the ABSA Customer Support Center could not be processed due to a technical error. Please wait a few minutes and resend the email. Please accept our apologies for any inconvenience caused. " and the number does not work.
Please see the email sent and advise why there is still a delay. [ C-***0 ]
Please see the email sent and advise why there is still a delay. [ C-***0 ]
CB
Christoline B's update14 May 2026, 15:55
Reviewer Update
I am trying to send a responce to the matter that has not been resolved however I am receiving an error " Your email to the ABSA Customer Support Center could not be processed due to a technical error. Please wait a few minutes and resend the email. Please accept our apologies for any inconvenience caused. " and the number does not work.
Please see the email sent and advise why there is still a delay. [ C-***0 ]
Please see the email sent and advise why there is still a delay. [ C-***0 ]
Absa's replyOfficial
14 May 2026, 18:27 Dear Christoline
The email was only received today and escalated for further assistance. Deceased estates have since referred the matter to the Fica manager and awaits feedback. Kind regards, Group Customer Care Vanessa Crowe
The email was only received today and escalated for further assistance. Deceased estates have since referred the matter to the Fica manager and awaits feedback. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply14 May 2026, 18:27
Official
Dear Christoline
The email was only received today and escalated for further assistance. Deceased estates have since referred the matter to the Fica manager and awaits feedback. Kind regards, Group Customer Care Vanessa Crowe
The email was only received today and escalated for further assistance. Deceased estates have since referred the matter to the Fica manager and awaits feedback. Kind regards, Group Customer Care Vanessa Crowe