No Assistance Received

I emailed your personal loans team on the 8th April, I got no reply yet. I emailed your premium banking team in the 11th, I got no reply yet.

I am paying monthly fees for premium banking and yet I have no replies to any of my emails.

I made a substantial payment towards my person loan and proceeded to call your collections team who confirmed the payment was received.

I requested for my monthly installment to be recalculated to decrease the monthly installments after the payment I made this week. I was told it had to be sent to another department to recalculate and I would get a call back with the new instalment amount this week.

It's Friday and I have not yet received a call or any sort of correspondence from yourselves about my request. I am requesting a manager to call me back with my new instalment amount IMMEDIATELY.

if I do not get a call back by tomorrow I am logging a formal complaint with your pre-ombudsman team. This is unacceptable and I have been extremely disappointed with your services over the past couple of months.

I've been with Absa for a very long time and have always kept my records clear with you, but when I need assistance I am having to write a review or email your complaints team before I get any assistance at all.