NO ASSISTANCE OR EMPATHY

Im am completely dissatisfied with the service I received from the Absa insurance call centre. Firstly they do not have any empathy or understanding for their client. I was recently retrenched and called through to find out about claiming the retrenchment benefit. They advised me that no cover assists. Secondly i dont know is the staff know their products. One person told me theres no retrenchment cover is offered on bonds only on credit cards and loans. Thirdly the bond is on joint names but when my wife calls they do not want to assist her. We are married COP, so whats the point of a joint bond if she cant query or log this issue with the call centre. I am unemployed, do you think i have airtime to waste or drive to the bank. This is only a query, does your call centre not record calls or use discreation. I want the call recording of when we accepted the bond as I recall agreeing to retrenchment cover. And now i am advised there was nothing taken up. Is this the way Absa treats its clients? Please can someone assist us, show us some that Absa cares and its not only is slogan. Acc ********** 817.Kuben Maduray ********** 756