JH
Jaun H
1 reviews | Active since Dec 2012
28 Aug 2023, 17:27
No assistance on unauthorized debit orders!
Had a unauthorized debit order go of my account. After trying to cancel the debit order i was informed to email absa on debitorder@..... This was sent to them on the 23/08/2023. Up to date i have still not received any reply from absa.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
29 Aug 2023, 09:03Dear Jaun de Heer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards, Group Customer Care Rezona Louw
Absa's reply29 Aug 2023, 09:03
Official
Dear Jaun de Heer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
31 Aug 2023, 11:21 Dear Jaun de Heer
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with the details of the unauthorised debit order by close of business 31 August 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with the details of the unauthorised debit order by close of business 31 August 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply31 Aug 2023, 11:21
Official
Dear Jaun de Heer
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with the details of the unauthorised debit order by close of business 31 August 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***2.
Kindly provide our office with the details of the unauthorised debit order by close of business 31 August 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL