No assistance offered for overseas customer

I am currently overseas and accidentally locked my Absa account when I entered my password incorrectly with online banking. Absa's procedure to restore my account means I have to go into a branch. Even after explaining countless times that I'm not able to go into a branch since I am currently overseas, they still refuse to help me out and I am still unable to access my money. Having worked in IT in corporates for many year, I know it's possible to make exceptions if the institution is willing to do so. I think it's time to move my Absa home loan to another bank.