no assistance inside bank

My card was swallowed by machine on 13th.on enquiry today,I was told that it had expired.was put on a phone to report it.was put through several times unsuccessful.went back to the only gu6 at enquiries who put me on the phone again.Being unsuccessful again,I told him that I'm not being assisted.I was soooooo frustrated,cannot even remember what he responded.I just stormed out of the bank.They beg you to open accounts,but you have nooooo support when you need it!!!!!so sad.