MV
Marlize V

1 reviews | Active since Jan 2016

08 Apr 2020, 14:01

No assistance in time of need due to Corona Virus.

As I have explained to ABSA several times already, due to the lockdown, we are laid off for April due to the Corona virus. We will not get salaries.

I was told we will get an SMS and have to reply on this SMS for the payment holiday of 3 months, effective 1 May 2020. I have not received an SMS. I have asked twice already for a manager to phone me. Guess what? No shock there again. No help/call back received.

We asked for restructuring last year June 2019 due to unpaid maternity leave. Our bond is up to date and we NEVER missed a payment.

This is circumstances beyond our control. We did not ask for the virus, lockdown or not getting paid. We are shocked that ABSA simply does not care and does not want to help us. We have been loyal clients for many years and this is the "thanks" we get back.

0
Replies (1)
Absa
Absa's reply08 Apr 2020, 14:53
Official
Dear Marlize,
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. 
 
I look forward to being of service to you. 
 
Regards
Pravesh Bejay