NO ASSISTANCE FROM ANYONE AT ABSA IN REGARD TO MY ABSA POLICIES

I'm very unhappy. Earlier this year I called ABSA Trust to set up a will for me. I was advised by a consultant, Gillian Anderson, to take out an ABSA Advisor Personal Cover to the value of R500 000 in order for ABSA Trust to administer my estate in the event of my passing. However, I informed Ms Anderson that I already have two life policies with ABSA, which she advised me to cancel. She said she would do this on my behalf. She also informed me that once I start paying the new premium on the ABSA Advisor Personal Cover, I will no longer be paying the two premiums on the other two life policies (Ultimate Protector & ABSA Classic Life). The premiums for both the policies she said she would cancel still went off at the end of March this year when it was not supposed to. I had also requested her to enquire why there's still an ABSA Homeloan Protector policy on my name when I haven't even owned a house since 2024. The beneficiary on the homeloan policy isn't even anyone known to me. I tried to contact Ms Anderson last week on the contact number on her email, but to no avail. I tried contacting ABSA Life to see if I can get hold of Ms Anderson, but after listening to the marketing pitch and the on-hold music, while waiting to be assisted by a consultant, the line kept being disconnected after two rings. I was holding on forever, and didn't receive any help or answer on either of the two numbers I called. I dialed *** (as per Gillian Anderson's email) and I also called *** but couldn't get in touch with ANYONE to assist me. I'm VERY unhappy about this. It's as though after she sold me a very expensive policy (in my opinion), Ms Anderson just forgot about me and the she said she'd assist me.