No assistance from ABSA ***** with regards to ****** funds and card cloning

I reported a ***** case at ABSA on the 19th January 2019, as there were a couple of withdrawls which amounted to R9000 which were withdrawn from my account. The branch manager advised that it seems as if my bank card was cloned and she assisted me (Church Street branch) with reporting a case and advised that i would be recieving a call from the ***** department. I have not recieved any feedback from the ***** department and when i get to the branch i have had no luck with assistance. This situation is really frustrating as i have not recieved an update and i have not recieved my money. The branch manager had advised i would have a ***** consultant assigned to my case within 5 days from opening the case and it would take them 3 - 4 weeks to get my money back. This situation has really set me back financial and i am pleading for assistance.