No assistance from ABSA

To Whom It May Concern,

I am writing to urgently request assistance regarding my late brother’s motor vehicle account, which has been a source of significant distress due to the lack of timely and clear communication from your institution.

My brother passed away, and his death was reported to your bank on the 28th of February. Along with this notification, I requested information on whether there was any life insurance on his policy and, if not, guidance on how to proceed. I also included his death certificate in that email.

On the 27th of April, I received a response from your bank stating that a letter of executorship was required. This document could only be provided on the 27th of May, along with a repeated request for information on life insurance, and instructions on how to proceed with the sale of the vehicle and settlement of the account. I also attached the death certificate, letter of executorship, and my identification for your records.

Despite these efforts, I have not received any response to my queries from the emails sent on the 27th of May, 3rd of June, 6th of June, 10th of June, and 19th of June. Furthermore, the account has been handed over to lawyers due to outstanding balances. I notified the lawyers on the 5th of May, copying the bank in the communication, but have still not received the necessary assistance. I have also visited your bank branch in Herm**** but could not be assisted.

Today, the 24th of June, I phoned several numbers provided by your bank: ***, ***, and ***. None of these calls resulted in assistance, with the last number being continuously busy.

This situation is unacceptable. The interest on the account has been accumulating due to the bank's inaction, and I find it disgraceful that a bank of your standing has not provided the necessary support to resolve this matter.

I seek an immediate resolution. I am prepared to settle the outstanding amount as it was on the 28th of February, the date my brother’s death was reported. I am not willing to pay for any interest accrued due to the delays in your response and guidance. If this is not acceptable, I request that the bank retrieves the vehicle and sells it at auction, and count your losses as there will be no funds to claim from.

Please treat this email as a final notice. I expect a response within 48 hours, failing which I will consider the matter settled and closed on the terms mentioned above.

Thank you for your urgent attention to this matter.