No assistance for customers under isolation

I need to start my statement by saying I am currently under isolation for Covid 19. I made an immediate payment for a supplier and I need the goods before 13:00. The immediate process takes 1 hour which is ridiculous as Capitec's is really-really immediate and only costs R7.50. So I call the *** number and the lady tells me that she needs to ask authentication questions relating to my credit profile and I need to answer yes or no. Then she informs me that previously I answered incorrect and now the profile is blocked and that I need to go into the bank to unblock it. RIDICULOUS I have tested positive for Covid and calling a call centre is suppose to convenient but it definately is not. Absa's service is becoming non-existant. Rather put disclaimers in place to say if you as customer makes an incorrect immediate payment you will carry the loss and that Absa will not be liable. Now you call a call centre and they cannot help you in any way because of a question you answered incorrectly - but the security and authentication questions were answered correct? Double standards, poor service and no assistance for someone under isolation. Absa disappoints yet again....