No assistance

I have opened an estate late account in April this year for my deceased husband. Up to date there has been numerous attempts to request as to how long still I have to wait to close my husband's account/profile. My husband's vehicle finance has been handed over. The customer service consultant has been following up numerous but to jo avail. I just want clarity that's all and contact numbers that work. I am exhausted and frustrated with Absa National Deceased estates.