no assistance calls get cut

I have been trying since last year to get hold of absa debt review department and I am struggling its either I get placed on hold and no one gets back tm me or the call gets answered and cut or I am promised a call back , this kind of service is unexpectable

I am very unhappy with the service I have been receiving from absa debt review department , I am under debt review I have an arrangement.

Funds are being paid into an account that is under debt review ( has an account stop hold) I cannot withdraw that funds and requesting for a refund since early last year I am receiving funds from ACB CREDIT HYPHEN

I expect urgent refund, or I will have to take the matter further