No Assistance

ABSA is the worst bank. I've been to a branch to reverse debit orders that went down but wasn't for me. It took me 2 hours to be helped. First they told me to come back the following day. I only have an half an hour lunch. It takes me 10 me 10min to drive to the bank and 10min back. So I am left with 10min to solve my query. My problem is that there is debit orders on my account for my x-husband that still goes down from my account. I would like to stop those orders. In order for me to pay back my overdraft account. I've tried to stop it on the app, but you can only reverse and stop debit orders up to R250.00 so I've tried to call but they tell my no one can assist me and I need to go into the bank. Now every time I need to go to the bank it is unpaid leave. So I can't go into the bank. Also I was charged R1700 banking fees end May due to all the debit orders that bounce and gets returned of my husband. I feel that ABSA can really do more to assist it's customers as it is after all COVID19 and it's safer to be helped over the phone. I am so upset that's I've opened up a new bank account with another bank.