No assistance

I went to see a consultant at ABSA in Southdowns on 22 January. I was told I would receive feedback within about 2 or 3 days. It is now 1 February and still no feedback. This morning I tried to phone the branch since 08:30 (the website says they will be open). Nobody answers the phone. Then I phone ABSA call centre, they can't help me, I must phone the branch. Then I phone ABSA head office who transfers me to goodness knows who and they can't help me, I must phone the branch. I explain the branch is not answering their phones. They try to call and confirm this. Then I am asked can't I just drive to the branch. Well sure, let me just leave my work and take a trip there. Then I am told I can phone any branch. I ask how this will help - they surely don't have my paperwork. No, any branch can help me. So I pick another branch and phone them, to get told they can't help me - they don't have my paperwork. I need to phone ABSA Southdowns. I can't, they are not picking up their phones... So the lady I am talking to says she will get the manager from Southdowns to phone me. It is now 10:03. I have been trying to get a query answered since 08:30... surely this is not right.