no assistance

I made an online purchase using my card number and CVV code, the merchant didn’t get the funds when I login into my banking app it shows uncleared the payment was for R1499,95 made on the 29/11/21 @2.07pm what can I do to get a reversal or pop if the money when thru to the merchant ? I sent an email on the 30/11/21 to I made an online purchase using my card number and CVV code, the merchant didn’t get the funds when I login into my banking app it shows uncleared the payment was for R1499,95 made on the 29/11/21 @2.07pm what can I do to get a reversal or pop if the money when thru to the merchant ? i sent thru an email to I made an online purchase using my card number and CVV code, the merchant didn’t get the funds when I login into my banking app it shows uncleared the payment was for R1499,95 made on the 29/11/21 @2.07pm what can I do to get a reversal or pop if the money when thru to the merchant ? i sent thru an email as instructed by the call center to *** with Case is C-***7. i still have no feedback, i need he money back in my account, and apparently they wont automatically reversed it you have to email this department for assistance , and there no telephone for this department.