No assistance

I made a payment to a certain company and they told me they didn't receive my payment of which is a lie so I called my bank which is Absa to help me with reversing the payment I was transferred from one department to another with no one to help me after an hour and half of holding the line to hopefully get someone to help but nothing . I went on my internet banking to see if I can reverse it but nothing. I feld soooooooo helpless and defeated that my bank couldn't help me when I needed them most . Now I have to go to the branch to see if anyone can help me and I really don't have the time for those loooooong queues ? am truly disappointed at Absa honestly. For such a big institution like Absa I don't expect to struggle the way I did to get help especially about payment. The consultants don't even have a glue what they doing because if they did they would have given me the correct information but no non of them was willing to go and extra mile for me nor cared to put themselves in my shoes ?