No assistance

<p>On 13 July 2016 I sent the following email to ********** which forms the basis of my complaint:</p> <p>“Good day,</p> <p>I please need your assistance in the following regard. I am an ABSA account holder and on 12 June 2016 I created a beneficiary via internet bank service. My particulars are the following;</p> <p>Account no: 14********* (Pretoria North branch)</p> <p>Account holder: JC Kruger.</p> <p> </p> <p>The particulars of the beneficiary created are the following:</p> <p>Account holder: *************</p> <p>Account no: ************</p> <p>Branch no: 210529 (FNB)</p> <p> </p> <p>The problem is that when I created the beneficiary I inadvertently chose “Firstrand” and not “Irene Branch”, although both are FNB options. The amount has already been deducted from my account but is not reflected in the beneficiaries account. The amount is R***-00.</p> <p> </p> <p>Your assistance shall be highly appreciated.</p> <p> </p> <p>Kind regards</p> <p>JC Kruger</p> <p>Cell: ********** ”</p> <p> </p> <p> </p> <p>On 13 July 2016 I received an email that my message was read at 08:39:34 AM. I also received a message from them that the enquiry will be investigated.</p> <p>On 14 July 2016 a message was sent to me informing me that the matter is under investigation.</p> <p>On 21 July 2016 I was informed that the matter has been referred to ********** <p>On 28 July 2016 I enquired about the matter and also provided my cell phone number. I received a message that the email was read at 4:04:53 PM. I did not receive any response.</p> <p>On 2 August 2016 I enquired again and again provide my cell phone number. I also copied ********** I received emails that the messages were read at 11:32:38 AM and 11:33:36 AM. I did not receive any kind of feedback.</p> <p>Since nobody is responding to my emails I then decided to phone, needless to say I did not get any assistance or any kind or feedback. Managers are not answering their phones and operators are not available. Cant help wondering whether there is anyone competent out there.</p> <p> </p>