No asistance with lost PIN number

<p>On the 19 July 2017 I accidently locked my online profile because of a faulty computer keyboard. I emailed ********** I finally received a reply on the 25 July, explaining how to use the website to reset the PIN. Unfortunately this required an ATM PIN which I don't have. I emailed again about this and received a response explaining hou to unlock the profile using the telephone to an automated service. The automated service requires one to enter the card expiry date as printed on the card, which is 10/17. It is not possible to enter the "/" on a telephone keyboard and entering "1017" is not accepted. I begged for assistance again and recieved this reply: "Regrettably we are unable to assist; please contact the branch." This inability to assist customers in need (I am unable to go to a banking mall, being an old man who survived a recent stroke) is completely unacceptable.</p>