NO ANSWERS/FEEDBACK ABOUT CLAIM

We registered a claim for water damage in our house around the start of June. We received a Claim number and a consultant's email address. Absa then sent an electrician to come and assess the damage (plumming). After a week, and no feedback, I contacted the Complaints department on FB Messenger. I received a quick reply, and we got feedback that the assessor haven't sent a assessment report through. We asked OUR PERSONAL plumber to send a assessment report. After that, we got feedback after two weeks that they will only get a portion of what we claimed. Okay. So we asked for the details to Appeal the matter. The same person who gave the info through, said we should send our Appeal to him. So we did that. And also asked for an objective crew to overlook the claim. Since then....we havent got ANY feedback. Several emails were sent in the last two weeks. I've complained on Messenger to get feedback. We phoned. I've commented on FB about the poor service. NOTHING!!!! I've been a client of ABSA the last 36 years. Also my husband. But I am really considering moving my own account and both my children's accounts somewhere else. I can't believe how poorly this matter has been handled. Not to even mention the inconvenience of living in the mess of a bathroom that we can not finish.