NO ANSWERS ON MY CREDIT INCREASE

Morning, i requested a limit increase on my credit card on 01/02/2016. They asked me to send my 3 latest payslips and i send the mail [Email Removed] the same day at 17:47. On the 02/02/2016 at 09:53 i send a mail again and ask that they keep me up to date with what is going on and if everything is in order. No response. I phoned the call center on 09/02/2016 at 09:00 and i waited 25min for an consultant. i asked them when will the request be activated and the consultant told me that it will be activated on Friday the 12/02/2016. It is Tuesday 16/02/2015 at 09:18 and nothing has happened yet. No feedback no nothing. This is poor customer service. <br> <br> I want to know what is the problem en when this will be in order ASAP.