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Nicole R
1 reviews | Active since Nov 2020
06 Jul 2021, 17:42
No answers on calls
I have spent all day trying to get a hold of someone who can assist me with multiple uncleared payments on my account. I have tried all of the online customer care numbers and I cannot get into contact with anyone. I am extremely distressed.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
07 Jul 2021, 09:27Dear Nicole van Rooyen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Jul 2021, 09:27
Official
Dear Nicole van Rooyen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
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Nicole R's updateReviewer Update
08 Jul 2021, 10:00Hi Rezona,
I have still not received any useful assistance since your comment was made.
I appreciate that you responded here, but actual assistance with the issue I have will be far more useful.
I have still not received any useful assistance since your comment was made.
I appreciate that you responded here, but actual assistance with the issue I have will be far more useful.
NR
Nicole R's update08 Jul 2021, 10:00
Reviewer Update
Hi Rezona,
I have still not received any useful assistance since your comment was made.
I appreciate that you responded here, but actual assistance with the issue I have will be far more useful.
I have still not received any useful assistance since your comment was made.
I appreciate that you responded here, but actual assistance with the issue I have will be far more useful.
Absa's replyOfficial
13 Jul 2021, 07:59 Dear Nicole van Rooyen Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply13 Jul 2021, 07:59
Official
Dear Nicole van Rooyen Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care