No answers from ABSA

I accidentally made a payment into a wrong account number. I contacted my branch who said I must email direct [Email Removed] All I received back was an auto-response that they have received it and a ref number. I have sent another on the 13th of Feb and received another auto -response with a new number. In the meantime, my supplier had not been paid and nobody gets back to me as to how to rectify the matter. I admit the fact that I made the initial mistake but cannot rectify it without the assistance of ABSA which is not forthcoming. I get an email that states it's been sent to a consultant who will get back to me but more than two weeks later I still have had no reply!!!