No Answers and just Ignored

In April I signed termination documents and also gave the car back to ABSA, I was told that once the car is sold, I will be told how much it was sold for and what my settlement amount will be, to date, I have not received feedback to date.

I logged a ticket with ABSA asking them the below 1. Has the car been sold 2. How much was it sold for? 3. If it has been sold, why does it not reflect on my statement.

The people who responded to me said they can not give me any feedback and I should speak to legal, I asked why I should speak to legal because this is not a legal issue but essentially a billing issue, why have my statements not been updated? why has my settlement amount not changed?

All I am asking for here is feedback and next steps