No answers

<p>Earlier in July I received a call from Mrs Roos regarding my overdraft facility and an agreement was put in place that the facilty will be reduced by R500 every month. Instead of it being reduced the facilty was completely removed from my account with no notification and regardless of a prior arrangement. I have call the call centre and have spoken to numerous agent who have put in a request for mrs Roos to call me back since the 25th July and still I have not received a call or any answers as to why this was done and nobody can assist me besides telling me I must reapply. Why should I reapply when an agreement was already made. I cant remember the last time I have had a good experience dealing with Absa. Very disappointed as I have been with this bank since my first MegaU account and now im seriously considering moving.</p>