FB
Fay B

1 reviews | Active since Aug 2016

04 Jun 2018, 07:23

NO Answer, NO reply, NO Help, NO Assistance, NO Anything

I have been trying to contact the Absa debt review centre since March of this year and I have had no luck, I have been constantly calling the number Absa provided me with and not a single person answers the phone.

I would like to send ABSA a print out of my itemised billing reflecting the amounts of times I have called this department, Absa bank has even provided me with an email address, of which the emails are read but never ever rep**** to, there is just no response from these people.

I need to sort my finances out with the bank but there is just no one that can assist me.

I have never been so disappointed in my life that I can just be ignored like this, this is crazy.

All I want is to be able to speak to an agent at the debt review centre that can assist me with my queries, I am sure there must be at least one team leader that can assist me, one person that has the know how and who can help me sort this nightmare that I have been going through, but its like you need some magic potion to just get some one to answer the phone.

There is just no response, no help, no answer from Absa's debt review, these people cant help you. How difficult can this be?

I have purely given up on this bank and the service that you receive.

0
Replies (1)
Absa
Absa's reply04 Jun 2018, 11:12
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please advise do you want to go under debt review and kindly note the e-mail address ***,

Kindly provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette