No answer for retirement fund queries

I went to my local ABSA to find out about my retirement fund pay-out and they gave me a contact card. I have been trying to get through on that number ***), spent all my airtime and still have no answer. The operator picks up the call and immediately drops it in me ear every time. And that is 10a.m. Every time I deal with absa I get let down repeatedly. I havnt even received a response or update from absa retirement since the day I left my company. Talk about BAD service!!