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Good day,

I would like to formally lodge a complaint regarding both a duplicate transaction on my credit card as well as the extremely poor customer service experienced when attempting to resolve this matter.

I made an online purchase with Makro on 09 March 2026, and an amount of R642.00 was deducted twice from my credit card for the same transaction.

Transaction details: • 09 March 2026 – Makro Online Sandton 000ZA B55370 – R642.00 • 09 March 2026 – Makro Online Sandton 000ZA 090015 – R642.00

When trying to contact ABSA to report the issue, I experienced significant difficulty getting through to customer care. The available contact numbers either did not work or I was left holding on the line for an extremely long period without assistance.

This has made it incredibly frustrating and difficult to resolve what should be a straightforward matter.

I kindly request that the duplicate transaction be investigated urgently and that the duplicated amount be reversed to my credit card account as soon as possible. I would also appreciate feedback regarding the customer service challenges experienced when attempting to report this issue.

Your urgent assistance in resolving this matter will be greatly appreciated.

Kind regards Nicoline Erasmus