No answer - been holding to speak to an operator for almost an hour

Please call me and i will provide you with my account number. I have settled the outstanding amount. I would just like to speak to someone to cancel my credit card account with you.

URGENT RESPONSE REQUIRED!
I have just tried phoning your call centre again .... with no luck in my call being answered after holding on for more than 20 minutes.
I have provided you with my credit card number on a private reply with my cell phone number. Please contact me urgently, I would like this resolved today.

Hi Nthabiseng,

An investigation is not necessary.

All I need is to be able to speak to someone from Absa in the Credit Card department.

As I have mentioned before, I have settled my account, I just need to cancel my credit card account with you. My problem is that I can't get to speak to anyone when I call **********

I would appreciate your urgent attention in this regard.

Hi Nthabiseng,

How many days should I expect to wait until someone in your card division will phone me? I have my phone will me all day and i have not missed a call!
I can't believe how shocking ABSA's service is!!! It's truely unbelievable!

And still wiating for a phone call. it's been over a week that you confirmed someone would phone me???? Please don't reply to this message with copy and pasted reply:

Dear Customer,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

No investigation is necessary. I just need to speak to a consultant to process my cancellation of credit card

Your service is unbelievely pathetic! I am still waiting for a phone call since 3 April.
Your official business reply of 'thanks' does not help unfortunately. Neither do your investigations.
Where is your customer service?

Hi Nthabiseng,

As my yahoo email address is one that I hardly use and as we were communicating on this platform, I was expecting to recieve your feedback here.

My Credit card has not been closed. I went to an ABSA ATM today and it accepeted my pin number, displayed my R0 balance and would have allowed a withdrawl if I continued with the transaction.

Please note, all i want is for my credit card to be closed.

Please reply on Hello Peter as I don't frequently log into my yahoo email addres.

Many thanks,
Bernadette