NO ANSWER AT ABSA ANYWHERE - NO ASSISTANCE ANYWHERE FROM ABSA

Item: Absa
Rating: 1
Author: Isme N

I have been trying to contact a branch and also ABSA call centres to try and find out how to settle my accounts with NO LUCK There was NO ANSWER at ANY of the call centres I called, I had to hang on for hours only to be transferred to the "first available agent" to the next, and ABSOLUTELY nobody could assist as the one just kept transferring me to another!!!!

Helpful (0)

Replies (1)

Absa's replyOfficial

10 Dec 2019, 09:51

Dear Isme

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.

Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply10 Dec 2019, 09:51

Official