AS
Angela S
1 reviews | Active since Feb 2016
17 Aug 2020, 11:32
No answer... As usual
Again, you cannot get through to this bank. Unemployed and holding on for 20 minutes for relief banking. Irony is that I run out of airtime long before any call is answered. There are no clear instructions online, and this is just typical of Absa and I am so fed up with their poor service! Get your act together Absa and answer your phone's! We are paying customers, you work for us, not the other way round!
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Absa's replyOfficial
17 Aug 2020, 14:17Dear Angela Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply17 Aug 2020, 14:17
Official
Dear Angela Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,